Loud & Clear Hearing Care is committed to protecting the privacy and security of our clients’ personal data. This policy sets out how we collect, use, and protect personal data in accordance with the General Data Protection Regulation (GDPR).

  1. What personal data do we collect? We collect personal data when you visit our website, make an appointment, or purchase a product or service from us. This may include your name, contact details (such as email address and phone number), and payment information.
  2. How do we use your personal data? We use your personal data to provide you with the products and services you have requested, such as booking appointments or processing orders. We may also use your personal data to send you marketing communications or to improve our products and services.
  3. How do we protect your personal data? We take appropriate technical and organizational measures to protect your personal data against unauthorized access, use, disclosure, and destruction. This includes implementing encryption, secure servers, and regular security audits.
  4. Who do we share your personal data with? We may share your personal data with third parties who provide services on our behalf, such as payment processors or marketing agencies. These third parties are required to protect your personal data in accordance with this policy and the GDPR.
  5. Your rights Under the GDPR, you have the right to request access to, rectification of, or erasure of your personal data. You also have the right to object to the processing of your personal data and to withdraw your consent at any time. To exercise these rights, please contact us using the contact details provided below.
  6. Changes to this policy, we may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page and will be effective when posted.
  7. To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.
  8. The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
  9. The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.
  10. Contact us If you have any questions or concerns about this policy or the processing of your personal data, please contact us at help@loudandclearhearingcare.co.uk.